When can I check-in? What time is check out?

Your room is available for check-in from 3pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 3 or more rooms for your party please contact us.

Is the Arbutus wheelchair accessible?

Public areas including reception, Buckley's Bar and the breakfast room are wheelchair accessible. We have one accessible bedroom which is located on the ground floor. We do not have a lift/elevator to the other floors.

Please read our access statement for full details.

Do the hotel allow pets?

Only guide dogs are permitted in the Arbutus Hotel.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No, the Arbutus is a 100% smoke free zone.

Do the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas and all our bedrooms.

Is parking available?

There is an adjacent car park, charges apply.