Frequently asked questions
Frequently Asked Questions
Is The Arbutus Hotel reception open 24 hours a day?
Reception is open from 08.00am - 22.30pm and then a night porter is on duty.
What is the check-in time at The Arbutus Hotel?
Check-in time is 15.00pm.
Does The Arbutus Hotel provide early check-in?
Yes, by prior arrangement and when possible.
What is the check-out time at The Arbutus Hotel?
The check-out time is 12.00pm.
Does The Arbutus Hotel provide late check-out?
Yes, when possible.
Does The Arbutus Hotel offer wake-up calls?
Is it possible to upgrade my room at The Arbutus Hotel?
Yes, we have 3 standards of bedrooms, classic, superior and deluxe room.
Can The Arbutus Hotel arrange for amenities or gifts to be placed in the room?
What times are the rooms serviced at The Arbutus Hotel?
The rooms are serviced from 08.30am - 15.30pm.
Is there somewhere I can store my luggage at The Arbutus Hotel?
Does The Arbutus Hotel provide laundry service during my stay?
What food and drink options are available The Arbutus Hotel?
Breakfast, bar food and dinner.
Are there opportunities to exercise at The Arbutus Hotel?
Are there any 24-hour services at The Arbutus Hotel?
Does The Arbutus Hotel provide international adaptors?
Does The Arbutus Hotel offer currency exchange?
Can I book sightseeing tours directly at The Arbutus Hotel?
Does The Arbutus Hotel provide printing facilities for boarding passes?
What should I do if my flight is delayed when staying at The Arbutus Hotel?
Contact the hotel by phone +353 646631037.
What type of room can I book at The Arbutus Hotel?
We have classic, superior and family rooms available.
Are pets permitted at The Arbutus Hotel?
No, but service/support animals are.
Is Wi-Fi available at The Arbutus Hotel?
Yes and it is free of charge.
What kind of internet connection do you provide at The Arbutus Hotel?
We provide Wi-Fi.
Does The Arbutus Hotel have lifts?
Yes, we do have lifts.
Is The Arbutus Hotel air-conditioned?
All of our superior rooms have air-conditioning.
Does The Arbutus Hotel sell gift vouchers?
What is The Arbutus Hotel smoking policy?
There is a no smoking policy throughout the hotel, outdoors only.
Can I park a car at The Arbutus Hotel?
There are 3 public car parks within 300m of the hotel, charges apply.
Can I rent a car at The Arbutus Hotel or nearby?
Where are the car parking spaces located at The Arbutus Hotel?
There is no reserved parking available.
Does The Arbutus Hotel have toiletries available in the rooms?
Which room amenities are available at The Arbutus Hotel?
Ironing and tea/coffee making facilities.
Does The Arbutus Hotel bathrooms have showers or baths?
There is a mixture of either bath or shower with some of our superior rooms having an option of both.
What can I do if I forgot something at The Arbutus Hotel?
Contact us and if it has been located we will arrange to have it delivered to you. Charges apply.
What is the best way to make a reservation at The Arbutus Hotel?
How much does it cost to stay at The Arbutus Hotel?
The cost will vary depending on time of year and days of the week.
Does The Arbutus Hotel room rates include breakfast?
Yes, but it is also possible to reserve a room without breakfast option.
Does The Arbutus Hotel room prices include VAT?
What is The Arbutus Hotel's card policy?
Valid credit/debit card information is required at the time of booking to guarantee your reservation.
Are there any direct booking fees for The Arbutus Hotel??
What payment methods are accepted at The Arbutus Hotel?
Cash, Visa and Mastercard Credit Cards and Debit Cards.
Is the online booking procedure secure at The Arbutus Hotel?
Yes, the booking on our website is secure.
How do I make a group or multiple room booking for The Arbutus Hotel?
For bookings with 5 or more rooms it is best to contact the hotel by email [email protected]
What should I do if I haven't received a booking confirmation for The Arbutus Hotel?
Please telephone or e-mail us at [email protected]
How can I request an invoice for a stay at The Arbutus Hotel?
Can I make a booking on behalf of another person for The Arbutus Hotel?
Are there any age restrictions for booking a room at The Arbutus Hotel?
Yes, you must be 18 years old to book.
What is the secure deposit at The Arbutus Hotel?
First nights charge for individual bookings.
What do I do if I lose my reservation number for The Arbutus Hotel?
Is my booking guaranteed if I book on a third party website for The Arbutus Hotel??
No, we can not say for sure how some third party websites operate and so the best place to make your reservation on our own website.
How can I amend my Arbutus Hotel booking?
What is Arbutus Hotel's cancellation policy?
2 Days prior to the date of arrival, no charge on standard reservations. For Group bookings and some Special Offers different T&Cs may apply.
How can I cancel my reservation for The Arbutus Hotel?
You can email us at
How can I cancel my reservation for The Arbutus Hotel if I booked through a third-party website?
This will depend on the terms of the reservation in which you reserved through the third-party website but generally you have to go through how you made the reservation.
What does the "no-show" policy entail at The Arbutus Hotel?
Full charge of the first night’s charge in most cases.
How do I receive a refund for a cancellation with The Arbutus Hotel?
In the event of needing to cancel a reservation we promise to reimburse you in the best way for all.
Are children welcome at The Arbutus Hotel?
Does The Arbutus Hotel have family rooms available?
Does The Arbutus Hotel have any special family stay offers?
Yes, best contact the hotel directly by email.
Are there babysitting services available at The Arbutus Hotel?
Yes, prior notice required.
Does The Arbutus Hotel have a kids' dinner menu?
What children’s facilities are available at The Arbutus Hotel?
There are no facilities in the hotel however, there is a public playground in Killarney Town Centre.
What times are children permitted in the pool at The Arbutus Hotel?
There is no pool available at the hotel.
Does The Arbutus Hotel provide baby-changing facilities?
Does The Arbutus Hotel have accessible rooms?
Does The Arbutus Hotel have accessible parking spaces?
100m from the hotel.
Does The Arbutus Hotel have a step-free entrance?
Does The Arbutus Hotel have automated main door opening?
Is the Arbutus Hotel entrance wide enough for a wheelchair?
Are guide dogs/service dogs welcome at The Arbutus Hotel?
Is there a wheelchair accessible bathroom near The Arbutus Hotel foyer?
Does The Arbutus Hotel have wetrooms/accessible showers
Does The Arbutus Hotel have a wheelchair accessible lift?
Does The Arbutus Hotel have a restaurant on site?
Does The Arbutus Hotel have a bar?
What are the openings hours of Buckley's Bar?
Monday - Thursday 10.30 a.m. - 11.30 p.m. Friday & Saturday 10.30 a.m. - 12.30 p.m. Sunday 12.30 a.m. - 11 p.m.
What is Arbutus Hotel's policy on bookings of Buckley's Bar?
At reception or in Buckley's Bar itself when it is open.
What are the opening hours of the bar/terrace at The Arbutus Hotel?
Sunday – Thursday 10.30 a.m. – 23.30 p.m., Friday and Saturdays 10.30 a.m. – 01.00 a.m. Residents Bar open until 02.00 a.m.
Are children allowed in The Arbutus Hotel's Bar?
Yes, but only when accompanied by an Adult until 20.30 p.m.
Is reservation for dinner required at The Arbutus Hotel?
Not all the time but it is advisable.
What time does The Arbutus Hotel serve breakfast?
07.30 a.m. – 11.00 p.m.
Does The Arbutus Hotel offer breakfast in bed?
What dining options are available at The Arbutus Hotel?
Breakfast Room, Bar, Restaurant, Courtyard and Tea Rooms.
Does The Arbutus Hotel cater for vegetarians, Vegans, people with gluten free diets and Coeliac?
Can I charge my bar and restaurant bills to my room at The Arbutus Hotel?
Can I book a private dining space for a special occasion at The Arbutus Hotel?
Does The Arbutus Hotel cater for large groups?
Yes, we can cater for up to 60 people.
Are there any meeting and conference room facilities available at The Arbutus Hotel?
Does The Arbutus Hotel have a spa facility?
Does The Arbutus Hotel have a gym on site?
Does The Arbutus Hotel have a pool?
What times can I play the course at The Arbutus Hotel?
There is not a golf course available on site but there are many options in the vicinity.
What are the coordinates of The Arbutus Hotel?
Eircode V93 AYP9
How far is The Arbutus Hotel from Killarney centre?
The Hotel is located in Killarney Town Centre.
How do I get to The Arbutus Hotel by public transport?
Bus or train, both stations are just a 5 minute walk to the Arbutus.
How close is The Arbutus Hotel to Killarney top event, sports and music venues?
In the town centre within walking distance of most venues, we are less than 1km from Fitzgerald Stadium, Killarney National Park and about 1.5 Km from the INEC.
Are there any shopping areas nearby The Arbutus Hotel?
Killarney Town centre, the Outlet Centre and Deerpark Retail Centre.
What is there to see and do around The Arbutus Hotel?
There are an abundance of things to see and do around the hotel. You can visit the Ring of Kerry or Killarney National Park, go shopping in the town centre and much more.
Are the surrounding areas of The Arbutus Hotel safe?
Yes, Killarney receives a Purple Flag Award for town & city centres that meet or surpass the standards of excellence in managing the evening and night time economy.
Does The Arbutus Hotel offer a chauffeur service?
Not by ourselves but we are happy to recommend and arrange one for you.
Does The Arbutus Hotel provide car parking facilities?
No, but there are Public Car Parks available near the hotel where there is no charge from 18.00 p.m. until 08.30 a.m.
Does parking need to be pre-booked at The Arbutus Hotel?
Pre-booking is not possible.
Are there any alternative car parking options nearby to The Arbutus Hotel?
Which popular attractions are close to The Arbutus Hotel?
Killarney National Park, Ross Castle, Lakes of Killarney, St. Mary's Cathedral and The Ring of Kerry.
What are some restaurants close to The Arbutus Hotel?
There are a variety of restaurants within walking distance of the hotel.
Does The Arbutus Hotel Killarney have any great views?
No, we are located in the town centre.
What is the nearest airport to The Arbutus Hotel?
How far is The Arbutus Hotel from Kerry Airport?
Does Kerry Airport provide a shuttle service from the airport to the hotel?
A taxi can be arranged.
What is the best way to drive from Kerry Airport to The Arbutus Hotel?
Exit the airport and turn left onto the N23, follow to a T-junction and take another left onto the N22 and follow signs into Killarney town centre.
The Arbutus Hotel is located on College Street, in the heart of Killarney town centre. If you are approaching by car there is a one way system in operation so we would advise you to follow the map of Killarney. Eircode V93 AYP9.
How do I use public transport to get from Kerry Airport to The Arbutus Hotel?
There are no public transport links from the airport to the hotel, but a taxi can be arranged.
What if you think when you arrive that The Arbutus is not for you?
The Arbutus is full of charm and personality. We have maintained and refurbished the building to the highest standard but we know not everyone appreciates the quirks and idiosyncrasies of a historic property. In the 97 years the Buckley family have been welcoming guests to the Arbutus we have had an excellent track record but everyone is different and very occasionally someone decides our hotel isn’t right for them after all. If that happens we don’t believe in locking you in to terms & conditions and will reimburse you and endeavour to find you an alternative hotel more suited to your tastes.
How will my details be used at The Arbutus Hotel?