Health and Safety Measures


Our team are continuously monitoring our safety measures to ensure your wellbeing and peace of mind when returning to The Arbutus Hotel. The following are some of the processes we have in place to ensure a safe and special return for you and your guests.


  • Hand sanitiser stations have been set up throughout the hotel 
  • We will offer alternative check-in and check-out options, and housekeeping services tailored to your needs and comfort.
  • Every member of the team has and will continue to be provided with training on safety, sanitation and physical distancing protocols as well as daily temperature monitoring throughout our team 
  • Furniture throughout the hotel, including the restaurant, bar and lounge has been rearranged to adhere to social distancing measures
  • We have increased our frequency of cleaning and disinfection of all areas with special attention to high touch points in line with recommendations from WHO and CDC.
  • We have elevated our sanitation of bedrooms and removed all nonessential items such as magazines, decorative pillows and paper products.
  • All linen is laundered to temperatures above 60 degrees.
  • Team members will use personal protective equipment in high risk areas.
  • We have social distancing signage to provide guidance for guests in  all public spaces.
  • Contactless services are available throughout the hotel.
  • We have for now replaced our handshake with a nod and a smile.

Booking Policy and Flexibility 

Now more than ever we understand the importance of flexibility when planning your travels and we will continue to update our booking and cancellation policies while travel restrictions are in place providing you with as much workability and planning comfort as possible. 

Staying with us at The Arbutus Hotel is commitment-free as we do not require a deposit and cancellations are possible up to 24 hours for individual reservations while travel restrictions are in place.

If you have any queries at all about staying with us at The Arbutus, please contact us on [email protected] or, if you would prefer to chat over the phone on 0646631037.