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Our Promise to you

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Our 100% ‘better rate’ promise to you

Dear web site visitor, ever had the feeling that you might have got a better deal if only you had searched for longer? You need never worry about this with our hotel. Because we guarantee you that the rates quoted on this web site, or by our reservation team if you contact our hotel directly, are the very best available public rates at the time of booking with us – or for 24-hours afterwards. If you do happen to find a lower rate elsewhere, let us know and we’ll better it immediately for you. That’s a promise! We’re all looking forward to welcoming you to our hotel ... very soon!


What if you need to alter your reservation?

At The Arbutus we understand that “things” happen and that occasionally the best made plans need to be altered or cancelled completely. So what happens if you find yourself in this position? If you have made your reservation directly with us, it may be cancelled or amended up to the morning of the day of arrival without incurring any charges and all prepaid reservations may be refunded completely or put towards an alternative date if chosen.
If you do not cancel your booking before this time and do not use it, it will result in the equivalent to the cost of the first nights accommodation being charged to the credit card offered at time of reservation.
To cancel or alter your booking please contact us directly on +353 64 6631037 between 09.00 – 22.00

What if The Arbutus is not for you?

If on arrival you decide that The Arbutus is not what you were expecting, What can you expect? We will immediately reimburse you in full and endeavour to find you an alternative hotel more appropriate to your specific tastes and needs. Why do we do this? The Buckley family have been welcoming guests to The Arbutus and Killarney for over 85 years and during that time they have enjoyed an excellent track record. But we know that we are not everyone’s cup of tea and if there is a “No, not for us” let us find it out sooner rather than later. It very rarely happens but sometimes it does and we do not believe in locking people in with terms and conditions that are all weighted in the establishment’s favor. We fully appreciate how difficult it can be for you to differentiate one hotel over another and in particular to take a gamble on the little one. But with this guarantee we want you to know that you are taking NO RISK when choosing to book with us.

If the room you are allocated or the service you receive does not reach your expectations, please inform us and allow us the opportunity to rectify the situation. If we are unable to do so, we will fully refund you. In a nutshell, We believe that Hospitality is all about taking care of the guest. We want your experience in Killarney to be the best it possibly can be for you. If we are not your type, we are happy to redirect you in the right direction to ensure that you leave Killarney content, determined to return and to tell others about the great time you had in Killarney.