Terms & Conditions

 

Cancellations & Alternations

Reservations which have been made directly with us may be cancelled or amended up to the morning  of the day of arrival without incurring any charges or penalties. If you need to cancel after 10.00 a.m. on the day of arrival or forget to, then it may result in the equivalent to the cost of the first nights accommodation being charged to the credit card offered at time of reservation if and only if we fail to re-sell the room you reserved.

Why do we do this? We decided to alter our cancellation policy from the industry norm because at The Arbutus we understand that “things” happen and that occasionally the best made plans need to be changed or cancelled completely. We fully understand and would hope that you would be able to return on another time.

To cancel or alter your booking please contact us directly on +353 64 6631037 between 08.00 and 22.00

Rates
Rates quoted are in EURO inclusive of VAT at the current rate of 9%.
Rates quoted are subject to the time of reservation.
Rates include only what is stated.

Reservations
To make a reservation a valid credit card is required. It will be validated at the time of booking. In the event that we cannot validate your card then we will try to contact you by phone or email, if we fail to do so the reservation shall be null and void. The accommodation charges as well as any additional costs incurred should be paid prior to departure. We reserve the right to charge any additional costs that may be incurred to the credit cards that have been offered.

Advance Purchase Reservations require full prepayment for the entire stay at time of booking. Prepayment is charged to credit card within 24 hours of the  reservation being made. Reservations which have been made directly with us may be cancelled or amended up to the morning  of the day of arrival without incurring any charges or penalities and may be used on an alternative date.

To redeem a gift vouchers, bookings must be made directly by phone or email with The Arbutus. You will not be able to redeem vouchers via internet bookings.

Multi night offers
Special Offers and certain periods may be subject to minimum night stay requirement.

Check in & Check out Times
Check in time is 15.00hrs on the day of arrival and check out time is 12.00 on the day of departure. Earlier or later times will be facilitated if possible.

If you have any questions, please ask.